This notice discloses the privacy practices for Cabledout. This privacy notice applies solely to information collected by this web site and will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
At Cabledout, we always strive to ship your items at the lowest rates available! We offer Ground Shipping for items ordered on our website. Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to call 760.215.2413 if you have any special delivery needs, requests or questions. Cabledout will determine the shipping carrier at its discretion using the most reliable & economical carrier serving your area. Common carriers include the United States Postal Service, UPS and FedEx. Delivery times range from 3 to 10 days, depending upon the distance to the destination. The shipping charges will be prepaid and added to the cost of your order. Shipping Quotes: Cabledout sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing and cannot authorize any carrier to release a package without signature. Shipping descriptions like “Next Day”, “2-Day”, etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.
Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt (excluding special order items) without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection and restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Cabledout). Shipping & handling charges are not refundable. All returned merchandise must be in resell able condition and include all documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal. All returns may be subject to a 25% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Cabledout). Each refund check processed will incur a $10.00 processing fee. Shipping and handling charges incurred by any returned item are not refundable (except for merchandise shipped in error by Cabledout. All returned merchandise must include all documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge. All returned merchandise must be re-packaged as “a box within a box.” Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value. Cabledout will make every attempt to assist you if a product you’ve purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge. Repair Charges / Service Fees: If you have purchased an item that requires service, Cabledout will make arrangements for repair. If you send the item to us to forward to the factory, there is a $25.00 service fee for all items – plus any additional repair and freight charges. Please contact our customer service department for advisement or warranty repair information. Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return and or the eligibility of an item you wish to return, feel free to call our customer service department. Questions? Email customer care.
You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. You will be responsible for the returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within (30) days of the day you give written notice of cancellation. To cancel an order, you must inform us in writing. You also must return the goods to us as soon as possible, intact and in their original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the goods while in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Damaged Merchandise Policy
We use the finest packing materials available & every effort is made to prevent damage. Claims for damaged items must be made with the carrier within two business days of receipt of merchandise. In the event damaged merchandise is received, retain the original shipping carton as proof & take the following steps:
• United Parcel Service (UPS – 800-742-5877) – Contact your local UPS office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your UPS representative. Keep a record of the name and extension of the representative.
• Federal Express (Fed-Ex – 800-463-3339) – Contact your local Fed-Ex office for an inspection report. Do Not return the merchandise yourself. Follow the instructions of your Fed-Ex representative. Keep a record of the name and extension of the representative.
• Parcel Post (USPS) – If merchandise is damaged, take the package to your local post office & file a damage claim. The post office will investigate the claim & make restitution to cover the damage. Keep a record of the postal representative who assisted you with the claim.
Lost Merchandise Policy
Merchandise lost in shipment will be replaced upon notification from the carrier of non-delivery and after a claim is filed. Claims and Shortages: Claims for shortages/missing items must be made to Cabledout within 2 business days of receipt of shipment. Claims for non-delivery must be made within 10 business days from date of invoice in order for us to properly assist you in your claim against the carrier.
Partial Shipments & Back Orders:
Every effort is made to ship orders fast & complete. We will partial ship and backorder items where we deem appropriate unless otherwise instructed. Back ordered items will be automatically shipped & invoiced when they become available. Partial shipments are due for payment within 20 days of invoice date. Some drop shipments, furniture & large production orders may require extra time for delivery (please allow 4-6 weeks). If you cannot accept partials, please indicate in writing on your purchase order.
Limited Warranty & Liability
Products sold by Cabledout are warranted to the original purchaser for normal application for a period of 1 year from the date of. If the product is defective in material or workmanship, or fails to operate for its intended purpose as described during the warranty period, it will be repaired or replaced when returned to Cabledout and there are no other express or implied warranties except as set forth herein. Cabledout shall have no liability or warranty covering you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use or inability to use the products, and in all cases our liability is limited to strictly to replacement, repair or the value of the product purchased. Cabledout is not responsible for typographical or photographical errors and reserves the right to make adjustments or corrections due to changes in the market or product discontinuations. Please remember to back up all data before computer hardware or software installs. We are not responsible for lost data.